Frequently Asked Questions

1. How long will it take to receive my order?

We process all orders within 1–2 business days. Once dispatched, estimated delivery times are:

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Please note that delivery estimates may vary during busy seasons or due to customs processing.

2. Do you offer free shipping?

Yes. We provide Free Shipping on all orders over €30. Shipping costs for smaller orders are calculated automatically during checkout before payment.

3. How can I track my package?

As soon as your order ships, we'll send you a confirmation email containing your tracking number and a tracking link so you can monitor your package from dispatch to delivery.

4. Which payment methods are accepted?

We accept secure payments through trusted providers, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Every transaction is encrypted to ensure your payment information remains secure.

5. Can I modify or cancel my order?

If your order has not yet been processed, we'll do our best to help. Please contact us immediately at contact@vayerio.com. Once an order has been dispatched, it can no longer be cancelled, but it may still qualify for a return.

6. What is your return policy?

We offer a 60-day satisfaction guarantee. If you're not completely happy with your purchase, you may request a return within 60 days of delivery, provided the item meets our return requirements.

7. How do I request a return?

Simply email contact@vayerio.com with:

Your order number
A brief explanation of the reason for your return

Our team will provide the return instructions and process your refund once the returned item has been inspected.

8. What if I receive the wrong or a damaged item?

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Include clear photos of the issue and we'll arrange the most suitable solution, including:

Free replacement
Store credit
Full refund (where applicable)

9. Do you offer size exchanges?

We currently do not provide direct exchanges. If you require a different size or style, simply return the original item (if eligible) and place a new order.

10. Are your women's tops covered by a warranty?

Yes. Every Vayerio product includes a 30-day quality warranty covering manufacturing defects and quality issues present upon delivery. If you experience a problem, our support team will be happy to assist.

11. Where do you deliver?

We currently deliver throughout most European countries as well as selected international destinations. If you're unsure whether we ship to your location, please contact us before placing your order.